Marketing and Customer Management Unit

Quality in our servicesWe invite you to get to know the CNFL's Customer Management and Marketing Unit, an entity that promotes continuous improvement of services, an entity open to citizens, a door between the user and our public service.

 

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Opening Hours Head Office Monday to Friday from 7:00 am to 4:36 pm

Telephone: 2295 5126

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Post mail: 10026-1000, San José

Offices: CNFL, Campus Virilla, in front of Toyota City, La Uruca.

Using the following form you can send us your question or suggestion:


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What is the Marketing and Customer Management Unit?

It is a body that promotes the participation of users for the continuous improvement of services, and an instrument of citizen participation in the control of the quality of services, allowing a flow of important information for the management of suggestions and innovative ideas.
The main objective of the Customer Marketing and Management Unit is to ensure the proper functioning of the services provided by the institution. To achieve this it is important that the client knows how to go to this unit in case of any disagreement, complaint or complaint; sure that it will be treated with all discretion.
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Steps to follow:

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In which cases or situations can you go to the Office of the Comptroller of Services?

When you have suggestions, complaints, disagreements or complaints, for example:

  • Suggestions to improve the provision of services.
  • Complaint Express about the service provided by the company.
  • Nonconformity or complaint by:
    • A management that has been carried out and has not been given a timely response.
    • A management that has been made and is not satisfied with the answer and needs clarification.

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Who can go to the Comptroller of Services?

Any user without cost.

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What information do we request to meet your request?

a. Identification staff (full name and corresponding identification number)
b. Number of location of the service or application number. *
c. Means of contact:

- Exact direction.
- Landline and cell phone number.
- Fax number.
- Email.

d. Details of the facts or omissions.
and. Indicate the dependency or official involved.
F. Any other reference or evidence.
* If necessary.

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How can you contact us?

Personally: CNFL, Campus Virilla, in front of Toyota City, La Uruca.

Via telephone: 2295 5126

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

Post mail: 10026-1000, San José

Opening Hours Head Office Monday to Friday from 7:00 am to 4:36 pm

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Marketing and Customer Management Unit

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Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Telephone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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