DRAFT:

INSTALLATION OF INTELLIGENT METERS IN THE AREA SERVED BY THE ESCAZÚ BRANCH

Map of the cantons served by the Escazú Branch

OBJECTIVE

The Intelligent Measuring Project in the Escazú Branch consists of the installation of smart meters in this area of ​​the CNFL, these equipments will offer our clients great advantages, among them: They will provide daily, hourly and even minute readings, this will help the client to monitor your energy consumption, if there is a power outage, immediately send a notification to report that the power supply was lost, with this we will work more agile with the objective of a quick restoration of the service.

By means of these measuring equipment it will be possible to manage operation functions for reading, cutting, remote reconnection from a control center, and which would additionally contribute to the reduction of electrical energy losses.

Support for CNFL objectives:

Support to the Strategic Objective of the CNFL: Increase the level of efficiency of internal processes.

Compliance with the National Development and Public Investment Plan (PNDIP) 2019-2022, where the goal of the CNFL is to install 434 578 smart meters.

DESCRIPTION AND CHARACTERISTICS OF THE AREA

Photograph of an intelligent meterInstallation of 113.040 AMI meters in the province of San Jose, specifically in: Colon City, Santa Ana, Escazú, Pavas, Mata Redonda, Hatillo and Alajuelita, this project in this stage includes residential and commercial customers with monthly consumption equal to or less than 3.000 kWh.

Coverage Area: 185.3 Km2

Benefited clients: 113.040 that represent approximately 20% of the clients of the CNFL.

BENEFITS

Thanks to the technology of these new measurement systems, the following benefits may be obtained, among others:

  • - Access the meter reading remotely to perform monthly invoicing.
  • - This type of measurement will provide alerts of different events that affect the service, allowing us to act as soon as possible.
  • - Timely access to information regarding the behavior of their consumption.
  • - If your service is suspended for lack of payment, the reconnection time once canceled will be more expeditious.

SCHEDULE

ZONE SECTORS THAT INCLUDES DATE OF CHANGE
Santa Ana Urb. Hacienda del Sol, Urb. Las Mañanitas, Cond. Industrial Park, Parque Industrial del Oeste, Finca Las Mesas, Finca Los Salgados Monday 2 of September of 2019
Santa Ana Cond. PalmaNova, Cond. Azura Flats, Cond. Condo Roble, Urb. Hacienda Paraiso, Cond. Montaña del Sol, El Monte de Piedades Street, of the La Mina 1 Km South school Tuesday 3 of September of 2019
Santa Ana Echandi Street, Urb. Las Cabañas, Chirracal Street, Cond. View of the Valley, Cond. Valle del Sol and surroundings, Urb. Valle Escondido, sector in front of Cond entrance. Eco Villa Rael. Wednesday 4 of September and Thursday 5 of September of 2019
Alajuelita Urb. Juan Pablo II, East and West side of the Cemetery, B ° Fray Martin, surroundings of Pulpería Santa Marta, Urb. Rivera del Río, Urb. Los Pinos, Sector in front of the National Bank, South side of the Church 6 Friday of September of 2019
Alajuelita
Felicia Condominium, La Cima Crossing, West Sector of the San Josecito Church, South Sector of the Liceo Alajuelita School
Tuesday 10 of September of 2019
Alajuelita Urb. La Antonina, West Sector of Urb. La Chorotega, Urb. Emanuel, Urb. Los Pinos. Wednesday 11 of September of 2019
Alajuelita El Llano - Mora Street and Caracas Street, Lamps Street, B ° Heart of Jesus, surroundings of Valle Azul Restaurant. Thursday 12 of September of 2019
Escazú Urb. Alturas de Escazú, Urb. Bello Monte, Urb. Nuevo Horizonte, Altos Street, Salitrillos Street, Curio Street, Filtros Street, East Sector of Posada de Don Quijote Friday 13 and Saturday 14 of September of 2019
Escazú Urb. Altos de Escazú, Tamarindo Street, Jaboncillos Street, Monasterio Street, Cond. Acropolis, Cond. High Provence, Cond. Altos de Monasterio, Cond. Hills of Escazú, Cond. Mount Olympus, Cond. Monte Plata, Cond. Views of the Monastery, Urb. La Perla Monday, September 16 of 2019
Escazú Cond. Cerro Real, Boquerón Street, Cond. Cerro Alto, Cond. Dukana, Cond. Hacienda el Cocoy, Urb. Lomas de Guachipilín Tuesday, September 17 of 2019
Escazú Fendel Street, B ° Heart of Jesus - Carrizal Street, Urb. Vista de Oro, Drinker - Cuesta Grande Street, Naranjos Street, Los Amigos Street Wednesday, September 18 from 2019
Escazú B ° El Carmen - El Alto Street, La Hoja Blanca Street, Dutch Street, El Curio Street Thursday, September 19 of 2019
Escazú North sector of Hatillo 1 (Ave. Nosara, Morenos street, Terraba street, INVU 2), Hatillo 2 (Urb. La Loma, INVU 1, sector in front of Manuel Belgrano school) Friday, September 20 of 2019

FAQ

What is the project about?

The Smart Measurement Project at the Escazú Branch, consists of the installation of smart meters in this area of ​​the CNFL. Through these measuring equipment, operation functions for reading, cutting, remote reconnection from a control center will be managed, and that additionally would contribute to the reduction of electrical energy losses.

What is AMI technology and why does the CNFL make the decision to install these smart meters?

AMI stands for advanced measurement infrastructure. The ideal for the energy sector or the main tendency is to achieve the integration of computer technologies into physical structures so that the resources used in energy generation, transport and distribution have a better use. This system allows to know much better how and when the energy consumption is generated, increasing the effectiveness in the administration of the resources, the management of the clients and the control of non-technical losses. The AMI system consists of smart meters, concentrators, data collectors and a series of special devices through which it is possible to perform readings, interruptions and reconnections remotely.

What are the benefits for our customers with the installation of smart meters?

1- Fair and reliable measurement in the register of your consumption.

2- Automatic and remote consumption reading without going to your home.

3- Automatic detection of supply failures and more timely attention for its restoration.

4- Immediate reconnection of the power supply when canceling your pending invoices.

5- Accurate information about energy consumption, its usage patterns to be able to control and manage them.

Where will smart measurement equipment be installed?

Installation of 113.040 smart meters in the area served by the Escazú Branch, specifically in: Ciudad Colon, Santa Ana, Escazú, Pavas, Mata Redonda, Hatillo and Alajuelita, this project at this stage includes residential and commercial customers with equal or lesser monthly consumption to 3.000 kWh (energy cycles).

On what date will the meter changes be executed?

These changes will start in August 2019 and end in December 2020, weekly we will be publishing in our social networks the sectors where the meter changes will be executed.

Is it only for houses or does it apply to shops?

Meter changes at this stage include residential and commercial customers with monthly consumption equal to or less than 3.000 kWh (energy cycles).

Who will execute the meter changes?

The meter changes will be executed by ICE officials, they must present their identification card to the client and in case the client requests it, a note signed by the Escazú Branch Manager will be given indicating all aspects of the project.

Should the client condition something?

No, to execute the exchange of a traditional meter for an intelligent meter, customers should not carry out any conditioning; except for cases in which there is already an imminent risk or deterioration in the current one. These cases that require some conditioning will be duly notified and informed to the client.

What happens if the client is not in the property?

When the measurement system is accessible, technicians will proceed with the replacement of the traditional meter by the intelligent meter. If the meter is within the property, in case the client is not found, a notification will be delivered and the change will proceed later. The technicians who will install the new meter will notify the site beforehand about the change that is going to be made, in case of not receiving an answer they will execute the meter change.

Should the client give access to the site?

When the traditional meter is inside the home, the customer is obliged to provide access to ICE personnel in order to proceed with the replacement of the measurement system. The personnel that will carry out the replacement work is duly identified. In case of doubt, the client can communicate to the following means:

• Free telephone line: 8003637442

• Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

• WhatsApp 8319-5273

• Escazú branch: 2210-3120, 2210-3122

• Social Networks of our company

Does the change of the meter have any cost to the customer?

Meter changes resulting from the CNFL smart equipment modernization project have no cost to the customer.

Will there be any increase in customer billing?

These measuring devices are more accurate than traditional meters, which is why billing with smart meters will be more fair and accurate.

Will the customer see something different on the invoice?

When the invoice is issued once the meter has been changed, the only change you might appreciate will be the installed meter number. Other invoice information continues in the same format.

Why does the meter board say ICE?

These measuring equipment are part of a commercial agreement between the ICE and CNFL, which is why the measuring equipment has an ICE plate, however, the billing and all the processes thereof will be executed by CNFL users, all meters count with an orange circular sticker that says CNFL-AMI.

AMI logo. Orange circle, with the CNFL logo inside and the AMI text.

If I have any additional questions, what should I do?

To assist you we offer the following communication channels:

- Free telephone line: 8003637442

- Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

- WhatsApp 8319-5273

- Escazú Branch: 2210-3120, 2210-3122

- Our Social Networks.

(Last update: 16 / 07 / 2019)

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Phone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

CNFL Social NetworksFacebook twitter Instagram Youtube

CNFL - All Rights Reserved © 2019

Search