Service of Complaints about the Provision of Services

Dear Citizen

The Customer Marketing and Management Unit of Fuerza y ​​Luz SA, is an entity that promotes the participation of users in the continuous improvement of services, and as an instrument of citizen participation in the control of the quality of services.

Please note:

If you want to complete a procedure, obtain information about any of our services or make inquiries, write to the following address This e-mail address is being protected from spambots. You need JavaScript enabled to view it., or contact the toll free line 800-3637442, with the 0 option.

If you made a management and you have not received a response or you are not satisfied with the resolution and need clarification, enter the website of the Marketing and Customer Management Unit through the link Contact us, where you can also make recommendations, complaints or suggestions.

If you want to submit a complaint in relation to the provision of services follow the following indications:

How to file a complaint

You can present your complaints regarding the provision of services in a responsible and objective manner as follows.

Make a description of the allegedly irregular facts in a clear, precise and complete manner, providing sufficient detail to allow an adequate assessment and subsequent investigation. The quality of the information you provide is essential in the attention of your complaint in relation to the provision of services.

In accordance with what was stated by the Constitutional Chamber, there is no established legal deadline, so the principles of reasonableness and proportionality must be applied to process these procedures.

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Phone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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