Horizontal image with the text: Eco Invoice, be part of the change

Request your Eco Billing

The Suppression of invoices is an issue of utmost importance since one of the objectives of the CNFL is to reduce the ecological footprint, with this activity per year we will be saving the use of more than three million leaves, avoiding the cutting of 370 trees and leaving to emit 1,3 tons of carbon dioxide (CO2).

Request it Here 


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In the last printed invoice sent to the customer, the CNFL will include a notice informing them about the deletion of invoices and urging them to request that their invoice be sent by email. In addition, a card (on paper) will be delivered to the client where they can write down their NISE number and Location, this is important information to make payments in any of our internal and external collection entities. Each Branch must deliver these notices and cards to Correos de Costa Rica so that they can attach them to the invoices in the corresponding month.

The CNFL offers its customers more than 4.000 payment points where they can cancel their invoice, these are only the external collectors, for example, financial institutions and all the collectors of the BN Servicios network, ranging from supermarkets to grocery stores.

Our customers can obtain information about their billing through several means:

to. Text messages or SMS where the CNFL reports to the customer the amount of their billing and the date of expiration.

b. We also have the option to check the amount of the pending invoice from our website.

C. Another facility that CNFL customers have is to check their billing from the CNFL APP, this can be downloaded from your cell phones and with this application you will have access to important data about your billing. d. In addition to this our customers can join to receive monthly billing through email.

Where to request your Eco Billing?

The means where the client can request the sending of the invoice by means of electronic mail are:

Website:

www.cnfl.go.cr

E-mail:

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Telephone line:

800-energy (800-3637442)

Branches and Agencies of the Compañía Nacional de Fuerza y Luz SA

Social Network:

Facebook / Twitter

WhatsApp (8319-5273)

Benefits

What benefits does our client have when requesting the sending of invoices to their email ?:

  • The invoice will arrive directly to your email, which is why only the person who manages the email will have access to this data.
  •  The information on the amount to be paid for your invoice will reach you immediately.
  • Your invoice can be consulted from any device.

 

The Commercialization Department, through the Commercial Processing System (SIPROCOM), developed the new format, which incorporates the following changes:

Address by province, canton and district for a more exact and complete customer location.

  • Substation and circuit: these data will allow the client to know and have a greater detail of the location of their service within the CNFL's distribution network
  • Inclusion of "Cost per kWh of public lighting", to facilitate customer calculations.
  • Whole sheet format for a better distribution and more space in the information fields.
  • Lower belt with all means of contact, thus providing the client with ease of communication and the possibility of carrying out procedures and inquiries.
  • Reverse with valuable information of interest (Virtual Agency Services, App facilities).

To see the detail in each invoice by type of rate: Click Here

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Telephone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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