Instructions for Self-Management of 1026

Image of Instructions for Self-Management of 1026

Steps for Self-Management of 1026

Step 1 Greeting.

Step 2 Type

Step 3 Enter your NISE

Step 4 Enter your phone and #

Step 5 Check the appropriate option

Step 1:

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Wave

We welcome you to the electrical companies' scheduled breakdown and suspension reporting system.

 

Step 2:

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Type it:

1 if you are an ICE client

0 if it is from the Compañía Nacional de Fuerza y Luz.

Thank you for calling CNFL's 1026 automated breakdown system.

 

Step 3:

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For your report enter your NISE number.

For your report enter your NISE number.

(If you cannot make the report, stay online and you will be attended by one of our agents).

Audio: The NISE number is (the system indicates the number you entered) if it is correct press #; If the number provided is incorrect, enter it at this time followed by the # key.

 

Step 4:

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Please enter the phone number you wish to be contacted and press # when finished.

Audio: The number entered is (the system indicates the phone number you entered) if it is correct press #.

If the number provided is incorrect, type it at this time followed by the # key; if not stay online to be served by one of our agents.

 

Step 5:

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Please mark the reason for your failure:

1 = No Power

2 = Damage to meter or line

3 = Pole or power line damage

4 = Public lighting report

If not, stay online to be served by our operators.

For options 1, 2 and 3: Audio: We are generating your report, stay online.

The report number is the CALL___________.

If you want to make another report, enter the NISE number at this time or stay online to be attended by one of our agents.

For option # 4 Public Lighting Report will be forwarded to an agent for assistance.

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Telephone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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