FLUYAPP

FLUYAPP

What is Fluyapp?

Specific benefits of the app

General steps for use

How to register?

What information does this Fluyapp give me?

Why should I read the terms and conditions before reserving the digital ticket?

For which services can I book a digital ticket?

How long does the digital ticket last?

FLUYAPP

This new service aims to improve your user experience when visiting our commercial facilities, reduce crowds and the need for lines.

If you need to attend any of our branches, with Fluyapp you can optimize your time and make better use of every second of your life. Zero lines! ... more time for you.

What is Fluyapp?

It is a free download app available on Google Play and App Store, which allows you to request from your cell phone and wherever you are, a digital ticket for your attention and use it during the day at the CNFL Branch that you select according to your convenience, without the need to form long lines, using only the time that the transaction lasts.

Specific benefits of the app:

ArrowFree download.

Arrow  It is easy to use.

Arrow  Saves customer time.

Arrow  Avoid contact with kiosks and paper tickets.

Arrow  Allows you to choose the most convenient location.

Arrow  Present a requirements guide so you don't have to go out and search for the necessary documents and come back again.

General steps for use:

ArrowDownload or enter the app.

ArrowRegister, read the requirements or conditions necessary for timely care, choose the category of the virtual service.

ArrowReserve the digital ticket and near the chosen Branch, confirm the use of the ticket.

At a distance of between 12 to 20 meters you can confirm the use of your digital ticket so that Fluyapp sends an alert to the system and to your cell phone with the note of "Already on hold" and upon arrival the security agent or the host will enter you according to the appropriate protocol.

How to register?

The app requests the creation of a profile or, you can choose to use the profile of your social network.

What information does this Fluyapp give me?

ArrowShow in order the nearest Branch from where you are so that you can choose the one that suits you.

ArrowIndicates the number of people in line before you, allowing you to wait your turn from the place of choice or use the time doing other activities.

Arrow At the end of the service, the app raises you a notification so that you can rate the care provided by the agent and also rate the app.

ArrowYou can see the requested digital tickets, in this way when you arrive, you will show them so that your income can proceed as appropriate.

Why should I read the terms and conditions before reserving the digital ticket?

This ensures that you carry all the necessary requirements so that you receive timely attention.

For which services can I book a digital ticket?

1. New Services

2. Payment facilities

3. Other procedures

4. ICE procedures (The latter will only indicate the location of the Guadalupe and Escazú Branch, as they are the ones that exclusively provide this service).

How long does the digital ticket last?

The ticket reservation is valid only on the requested day and under the branch's schedule.

Download links

Download for Android

Download for Android

Download for iOS

Download for iOS

Contact

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.    | Phone: 800-ENERGY (800-3637442)

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Telephone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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