In which cases should I choose FAILURES (1026)?
If your fault is generated by falling poles or natural effects, such as rain, landslides, affecting several neighbors, we inform you that our system automatically identifies the same so it is not necessary to report a single service.

By this means we only generate fault reports, for other services go to the mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it.

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To report a fault, you can contact us in the app (if you don't have it download it here) or by calling 1026

Contact Information

  • Address:

    5 Avenue, 1 and 0 Street, Central Offices, San José, Costa Rica

  • Telephone:

    (506) 2295-5000 / Monday to Friday from 7 am to 6 pm

  • Ext:

    10026-1000 San José, Costa Rica

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